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http://shortsalepowerhour.com/power-hour/aurora/
A silent Kevin and an animated Fred bring F'ed Up Friday to you about Aurora Loan Services. Somehow Aurora has only gotten worse. Here's the story...
I just got the crush it package!!! HOLY CRAP!!!!!!! I can't believe what they are giving away in it.
- Adam, Arizona Realtor
(6 out of 5) (5 out of 5) (5 out of 5) (5 out of 5) (5 out of 5)
5:42 of no talking, I’m so impressed Kevin! I’m pretty sure in the years I have worked with you, I have never seen Kevin as disturbed as he was when he was talking to that “attorney”. Great episode, and great job not letting the bank, or their attorney push you around…. Although, I wouldn’t expect any less!
Let us know where you take this from here. I have a Freddie SS with Chase and they (Chase) has become “difficult”. Can you escalate with Freddie? I’ve tried and they say to work with Chase only.
Yes
Hmmmm…look for solutions…what a novel concept! Think it will happen? LOVE that you get so charged up as do I when we can’t help our clients no matter how hard we try because of the failed systems of the lenders (servicers)…so here is a big ARGHHHHH!!!!! in agreement.
Have a good one guys!
JUST SAW YOUR SSPH VIDEO. I WAS ON THE PHONE WITH AURORA THIS MORNING AT 9:23 AM C TIME. I MADE THEM VERY ANGRY BY ASKING FOR THEIR UPPER MANAGEMENT CONTACT INFO. TOLD THEM I WAS RECORDING THE CONVERSATION AND WAS FORMULATING DATA TO PRESENT TO ELIZABETH WARREN (TARP AND ON THE CONGRESSIONAL OVERSITE COMMITTEE AND THE CONSUMER PRODUCT PROTECTION COMMITTEE) SO SHE COULD FORWARD IT TO THE FTC, FED BANKING COMMISSION…( and ANYONE ELSE) …..IN AN EFFORT TO ASSIST HOMEOWNERS RECEIVE A QUICKER REVIEW OF VALID SHORT SALE OFFERS. THEY THEN BECAME VERY COOPERATIVE AND ANXIOUS TO HELP ME.
My offer is a valid $640K, meets the net they requested of $530K. The Foreclosure date is 9-1-10….they tell us they will get back to us by 9-27-10. When I ask for an escalation of 30 days as my buyer is getting ready to walk….they told me that was not their problem and for me to “keep the buyer interested”……….I told them I could put them in contact with the buyer and they could relay this message to them. They then told me…. a buyer walking was not reason enough to escalate a file.
I think the timing was perfect with our calls ……I too promised to go to upper management…I really think your call will net me a review soon….so thanks for being persistant (pain in the ass) !!!! I think you helped my case as well as all the other valid sh sales in limbo with this poorly directed company…..by the way….do you know how much this lender and it’s affiliates received in bailout money? Maybe Mrs Warren will have that figure.
I read somewhere Aurora laid off 1,300 employeess in FEB. Wonder what other “cost saving measures they took”? Did the CEO TED JANULIS….reduce his salary?